If something is wrong with your order we will make it right — no arguments, no runaround.
We stand behind every product we sell. If your order arrives damaged, defective or incorrect — or if something is missing — we will make it right. No arguments, no lengthy back-and-forth, no runaround.
Damaged products on arrival • Incorrect items sent • Missing items from your order • Products that arrive in unsatisfactory condition • Packaging failures that compromise product integrity
Contact us at support@meridiankushdispensary.com within 48 hours of receiving your order. Include the following:
We aim to respond to all claims within 2 hours during business hours. Once your claim is verified we will arrange a replacement shipment or resolution at no cost to you. Replacements are typically dispatched within 1 to 2 business days of claim approval.
We are unable to accept returns or process claims in the following circumstances:
We understand this category requires trust on both sides. We take every legitimate claim seriously and resolve them promptly. If you are ever in doubt about a product before ordering, contact us first and we will advise honestly.
Due to the nature of our products and legal considerations around the return of cannabis goods, we do not accept physical returns by post. All resolutions are handled through replacement shipments. Do not attempt to return products by post as we are unable to accept or process them.
Email: support@meridiankushdispensary.com
Subject line: Include your order number for fastest processing.
Response time: Within 2 hours Monday through Saturday, 8am to 10pm EST.
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